Alternative Consumer Dispute Resolution (ADR)
Online Dispute Resolution
Dear customer,
The European Union has created an official platform to support consumers in making their complaints, ensuring a transparent, fair and impartial process.Eye SpaceProvides all the necessary information so that you can exercise your right of complaint with an independent entity.
If you are dissatisfied with the purchase of a product or service on our website (www.espacoocular.pt), or with the solution presented to resolve the situation, you can resort to this official platform to expose your objection in a simple and quick way.
What is Alternative Dispute Resolution?
Alternative Dispute Resolution (ADR) allows consumers and merchants to resolve conflicts outside of courts, with the support of specialized and impartial entities. This method is generally faster, less formal, and less costly than a judicial process.
How it works:
- An impartial third party acts as a mediator between the consumer and the trader.
- This mediator can suggest or impose a solution, or bring both parties together to reach a consensus.
- The goal is to reach a satisfactory resolution efficiently and fairly.
Alternative Dispute Resolution Entities
Below is a list of entities that can help you resolve your case:
If you need more information or help to start the process, contact us. We are available to support you.
Contact
Eye Space
📍 Address: 85B, Guimarães 4800-073
📞 Phone:+351 932 066 612
✉️ Email:espacoocular154@gmail.com
⏰ Hours: Mon. to Fri.: 9:30 am to 1 pm | 2pm to 7pm. Sat: 9am to 1pm
📅 Optometry and Contact Lens Consultations: +351 932 066 612
Note: For more details on Alternative Dispute Resolution and the European platform, visit the official website ofOnline Dispute Resolution.
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